What tool do you use to map customer journeys for internal documentation?

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For example, add new Miro users to a team when a new Miro user joins a specific Slack channel, and remove a user from your Miro team when the user leaves the Slack channel. PreparationTo use thi. Add and remove users. You can only suggest edits to Markdown body content, but not to the API spec. View a list of file extensions supported by Miro and file formats that program converts. Markdown doesn't natively support underlined text. If necessary you can hardcode it with the HTML tag ins (underlined text), however, it is inadvisable to do so. There are a few different ways to display links with markdown markup, but to keep some. REST API and Web SDK: We’ve updated the default value for the padding style property of the Text widget to 0.For more information on the SDK, see interface-itextwidget.For more information on the REST API, see Text. REST API and Web SDK: We’ve deprecated the following Text widget style properties: borderColor, borderWidth, borderStyle, borderOpacity, and padding. Very very quickly, this is how you can switch to markdown mode in Jupyter. Select a cell in command mode. If you see a cursor in the cell and can write, then it’s in edit mode. Press escape key to.

Google Docs? Lucid Chart? How do you keep track of different flows your customers are going through.

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#Figma#Miro#Trello#Google Workspace#Lucidchart#Nuclino#Design#Notes
a year ago

I use Miro, It Is a very collaborative tool where we can create flows, use stickies, leave comments, kanban tools, attach documents. Now, while being forced to work remotely giving the circumstances it has made easier our meetings and workshops. We don't even need to screen share. So cool.

5 points

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a year ago

We use Nuclino to document anything. It’s super user friendly and free to start. Specifically for journey mapping, we use Smaply. You can create different personas and pick various journey mapping templates. Best ssd for 2012 mac mini.

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4 points
a year ago

Miro and Figma. These two tools are now the best way to create visual concepts on screen alone or with your team. Miro has templates to start creating customer journey maps or other schemes based on Design Thinking. However Figma is for prototyping, but if you or your team is already using it on their workflow, I should recommend to keep in track with it. It has many resources from the community you can reach out from its website. 😉

4 points
a year ago
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This is something we're working on right now at Capiche, and so far we've mostly sketched out our user journey on whiteboards and paper, then built them out in our product and Customer.io (for notifications).

Then to trace the results, we use Amplitude to look at our stats and its user paths to see the routes people took through the site. Another way to trace the results and see the actual user journey would be to use FullStory, Hotjar, or another heatmap plus funnel tool to see how people get around the site.

But super curious too hear the other ideas here because doing better on the planning and documenting stage would definitely help!

3 points
a year ago

Since the bulk of my planning and organizing was done with index cards and post-it notes (and still is) I use an internal app (sorry) and Trello, to enumerate the stages and mark where customers are at. It allows reordering, additions, deletions, notes on characteristics, color coding, etc. Plus it has an API I can use to tie to a CRM or other analytics middleware. And since it has apps for different devices, I can use it almost anywhere, including the desktop which I can feed into a large TV for constant status.

3 points
a year ago

While the tools can be wide-spread between different kanban structured products, or free drawing tools - what I found useful is using the framework. For me it's the Empathy Map + the Journey, mostly in Sketch! (old school)

1 point
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mark-down
ˈmɑ:kdaun сущ.
1) снижение цены
2) размер уценки (товара) ∙ Syn : markdownскидка с ценыmark-down разницамежду сниженной и старой ценой (товара) ~ снижениецены ~ снижение цены

Большой англо-русский и русско-английский словарь. 2001.

Смотреть что такое 'mark-down' в других словарях:

  • mark down as — ˌmark ˈdown as ˈmark as [transitive] [present tense I/you/we/they mark down as he/she/it marks down as present participle marking down as … Useful english dictionary

  • mark-down — (n.) 1880, from expression mark down reduce in price (see MARK (Cf. mark) (v.)) … Etymology dictionary

  • mark down — (something) to reduce the price of something. The machine, originally priced at $50, was marked down to $37.50. If it doesn t sell at full price, we ll have to mark it down … New idioms dictionary

  • mark-down — markˈ down see ↑mark down below. • • • Main Entry: ↑mark … Useful english dictionary

  • mark|down Andy for mac os. — «MAHRK DOWN», noun, adjective. –n. 1. a decrease in the price of an article: »Spurts of selling mostly in small blocks touched off almost hourly markdowns (Wall Street Journal). 2. the amount of this decrease. –adj. of, having to do with, or… … Useful english dictionary

  • mark down — index book, cast (register), decrease, deduct (reduce), discount (reduce), enter ( … Law dictionary

  • mark down — verb reduce the price of • Ant: ↑mark up • Hypernyms: ↑shave, ↑knock off • Hyponyms: ↑discount • Verb Frames: Somebody s something … Useful english dictionary

  • mark down — 1) PHRASAL VERB If you mark something down, you write it down. [V n P] I tend to forget things unless I mark them down.. [V P n (not pron)] As he marks down the prices, he stops now and then to pack things into a large bag. 2) PHRASAL VERB If… … English dictionary

  • mark down — phrasal verb [transitive] Word forms mark down : present tense I/you/we/they mark down he/she/it marks down present participle marking down past tense marked down past participle marked down 1) to write something in order to have a record of it… … English dictionary

  • mark down as — phrasal verb mark down as or mark as [transitive] Word forms mark down as : present tense I/you/we/they mark down as he/she/it marks down as present participle marking down as past tense marked down as past participle marked down as British mark… … English dictionary

  • mark down — /ˌmɑ:k daυn/ verb to make the price of something lower ♦ to mark down a price to lower the price of something ● This range has been marked down to $24.99. ● We have marked all prices down by 30% for the sale … Dictionary of banking and finance

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